FAQ

About Application Linking

❏ Why are the buttons not added to the Menu screen of this system after connecting an Smartphone?

Your device may not be compatible with this system.

Refer to "Application Linking" and check whether your device is a compatible model.

Is the power of your Smartphone off?

Turn on the power of your Smartphone.

Is the dedicated application installed on your Smartphone?

To link your Smartphone and this system, the dedicated application needs to be installed on your Smartphone. Install the application from the App Store or Play Store.

Is the link setting set to "OFF"?

Refer to "Downloading and Setting an Application for Linking" and then set the link setting to "ON".

Did you connect to this system while the Home screen was not displayed on your Smartphone?

Connect to this system while the Home screen is displayed on your Smartphone.

Did you agree to End User Agreement?

You must agree to the agreement on your Smartphone.

Did you turn off the engine while your Smartphone was connected to this system?

If the engine was turned off, disconnect the cable from your Smartphone, display the Home screen on your Smartphone, and then reconnect.

Is the application you want to use one that can be operated?

Refer to "Smartphone Application Linking" and confirm whether the application can be operated.

❏ Why does "No applications found. Application authorization failed." appear when I touch an application button on the Menu screen of this system?

Is the application installed on your Smartphone?

Refer to "Application for Linking" and then install the application on your Smartphone .

❏ Why are the application images not displayed correctly?

Your device may not be compatible with this system.

Refer to "Compatible Model List" and check whether your device is a compatible model.

❏ Why can I not use an application?

Is the screen of the application you want to operate displayed on this system?

Touch the icon of the application you want operate in the Menu screen of this system to display the screen.

The link with your Smartphone and this system may be out of sync.

Disconnect the cable from your Smartphone, display the Home screen on your Smartphone, and then reconnect.

You are out of the communication service area.

Use the application within the communication service area.

Your Smartphone is connected to this system via both Bluetooth and the USB port.

Both Bluetooth audio and Smartphone Linking cannot be used at the same time. Disconnect the Bluetooth or USB connection.

❏ Why can I not hear the audio of the Smartphone from the speakers of the vehicle?

Your Smartphone is connected to this system via both Bluetooth and the USB port.

Both Bluetooth audio and Smartphone Linking cannot be used at the same time. Disconnect the Bluetooth or USB connection.

❏ Why is strings that includes "*"(asterisk) displayed?

When the application on an Smartphone sends strings that includes unsupported languages, you may see "*" (asterisk). Supported languages are English, Thai, Bahasa Malaysia, Vietnamese and Bahasa Indonesia.

❏ Why touch operation does not work?

When abnormal in touch panel has been detected. The unit will attempt to recovery the touch panel, during this process, touch panel will be temporary disabled. Please waiting for 1 minute and try touch on the home button again.