FAQ
The following shows frequently asked questions regarding the application and the linking of a mobile device with this system.
If you have any questions regarding the use of this product, first check the following FAQ.
About Application Linking
- Why are the buttons not added to the Menu screen of this system after connecting an Smartphone?
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- Your device may not be compatible with this system.
- Refer to "Application Linking" and check whether your device is a compatible model.
- Is the power of your Smartphone off?
- Turn on the power of your Smartphone.
- Is the dedicated application installed on your Smartphone?
- To link your Smartphone and this system, the dedicated application needs to be installed on your Smartphone. Install the application from the App Store or Play Store., refer to "Smartphone Preparation".
- Is the link setting set to "OFF"?
- Refer to "Downloading and Setting an Application for Linking" and then set the link setting to "ON".
- Did you connect to this system while the Home screen was not displayed on your Smartphone?
- Connect to this system while the Home screen is displayed on your Smartphone (refer to "Displaying the Home Screen").
- Did you agree to End User Agreement?
- You must agree to the agreement on your Smartphone. Refer to "Smartphone Preparation".
- Did you turn off the engine while your Smartphone was connected to this system?
- If the engine was turned off, disconnect the cable from your Smartphone, display the Home screen on your Smartphone, and then reconnect.
- Is the application you want to use one that can be operated?
- Refer to "Smartphone Application Linking" and confirm whether the application can be operated.
- Why does "No applications found. Application authorization failed." appear when I touch an application button on the Menu screen of this system?
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- Is the application installed on your Smartphone?
- Refer to "Downloading and Setting an Application for Linking" and then install the application on your Smartphone .
- Why are the application images not displayed correctly?
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- Your device may not be compatible with this system.
- Refer to "Compatible Model List" and check whether your device is a compatible model.
- Why can I not use an application?
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- Is the screen of the application you want to operate displayed on this system?
- Touch the icon of the application you want operate in the Menu screen of this system to display the screen.
- The link with your Smartphone and this system may be out of sync.
- Disconnect the cable from your Smartphone, display the Home screen on your Smartphone, and then reconnect.
- You are out of the communication service area.
- Use the application within the communication service area.
- Your Smartphone is connected to this system via both Bluetooth and the USB port.
- Both Bluetooth audio and Smartphone Linking cannot be used at the same time. Disconnect the Bluetooth or USB connection.
- Why can I not hear the audio of the Smartphone from the speakers of the vehicle?
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- Your Smartphone is connected to this system via both Bluetooth and the USB port.
- Both Bluetooth audio and Smartphone Linking cannot be used at the same time. Disconnect the Bluetooth or USB connection.
- Why is strings that includes "*"(asterisk) displayed?
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When the application on an Smartphone sends strings that includes unsupported languages, you may see "*" (asterisk).
Supported languages are English, Thai, Bahasa Malaysia, Vietnamese and Bahasa Indonesia.
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